Lighting the path to exceptional customer value leveraging sales, marketing, & service technology.
Lighting the path to exceptional customer value leveraging sales, marketing, & service technology.
Deploy a hyper-nimble mix of leadership and tech chops, partnering with CMOs, CCOs, & CROs to create roadmaps, rationalize platform mix, calibrate agile teams, and lead complex programs.
Integrate agentic AI, connect digital engagement platforms, attack spot challenges like data modeling, design high impact end-to-end use cases, and diagnose troubled areas.
Package attractive offerings, author airtight contracts & RFPs, accelerate R&D of new go-to-markets, benchmark capabilities, or just help your team connect the dots.
Rapidly crafted future state architecture, roadmap, and final platform selection for consolidated B2B and B2C operations across multiple brands. Ramped multiple projects of 50+ team members for the agile delivery of several web properties connected to content management, marketing automation, analytics capture, identity management, and patient data.
Tripled go-to-market offerings, launched new practices, SME delivered to 1,000s of FTEs, reduced operations from months to minutes. Revenue responsibility up to $80M. Thought leadership at every function - sales, marketing, alliances, delivery.
Leveraged my industry models to generate digital transformation roadmaps and solution architecture for manufacturing, healthcare, and insurance enterprises. Crafted 6–12-month delivery plans and staffing based on objective scope derived from high-level requirements, industry research, and recommended best practices.
Consolidated disparate email operations from 15+ year old technologies to a modern SaaS platform with preferences connected to an intricate headless experience. Stakeholders were able to recapture management of the program using modern tools while retaining high levels of personalization for the end customer.
Designed and architected an end-to-end process that seamlessly connected marketing tools to arrange modular content for a myriad of channel formats. Marketers were able to define campaign content once with alternative layouts that could then auto generate formats for email, web banners, print, and digital displays.
Architected a content management and commerce solution to manage multiple brands with central operations. Led multiple teams to deploy web properties and perform tear down of legacy assets. Marketers were able to realize increased revenue and customer engagement while investing less time in back-office operations utilizing modern tools.
Assumed development operations of new brand launch for a leading retailer. Strengthened delivery efforts by establishing architectural principles and coaching the team through agile best practices.
Led 50+ engineers in the delivery of multiple greenfield products for a leading Healthcare IT platform. Mentored development leads by establishing architecture and coding difficult assignments. The client enjoyed multiple product launch successes while talent was seamlessly orchestrated across various providers.
Evaluated an unstructured data challenge for a startup that was unable to scale the customer base. Defined a technical solution and roadmap that would unlock new levels of scale while keeping internal operations roughly the same.
Owned the enterprise content management platform technology for an association by first performing a takeover, architecting incremental enhancements, and advancing web channel and commerce capabilities. When the association grew by acquisition, consolidated the new business unit into a single CRM and rolled out scalable marketing automation.
Led functional architecture of critical workstreams for a major CRM overhaul that would revolutionize the way a $4B Life Sciences performs commercial operations. Following core contributions to the CoE, devised a data warehouse that was able to stitch together sales vs. visits.
Throughout my career I have enjoyed building software, implementing platforms, integrating systems, modeling data analytics, leading project teams, operating business units, facilitating workshops, creating new ideas, and most importantly helping people. My scale of responsibility has ranged from mid-market to global enterprises. Below are some of my proudest accomplishments, which I hope to build upon for your success.
Awards / Community
Certifications
Industries Served
Healthcare (providers, IT, & Payer), Life Sciences, Pharma, Manufacturing, Distribution, Retail, Software, Professional Services, Legal, Financial Services, Insurance, Associations, Quick Serve Restaurant (QSR), Food & Beverage, Higher Education, Utilities, Commercial Real Estate
AI
GenAI and Agentic patterns in combination with customer experience platforms providing internal and external advantage to sales, marketing, and service. Leveraging a growing set of tools: LLM integration (OpenAI, Gemini), orchestration (n8n, make.com, Opal), single vs. multi agent patterns, coding copilots & vibe coding (GitHub Copilot, lovable, v0), browse.ai, SitecoreAI, Microsoft Copilot Studio
Other Tech
Microsoft stack, JavaScript frameworks, Azure, microservices patterns, web hosting, enterprise CMS, content marketing platforms, marketing automation, DAM, commerce, PIM, payment / tax integration, CRM, relational databases, reporting tools, marketing analytics, identity management, secure coding, source control, Azure Devops, Jira, ERP integration
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Local to the Greater Atlanta area, available nationwide
